Refund & Returns

We hope you are happy with your purchase however, should you need to return any item please email sales@dirtyunicorn.co.uk within 14 days of receipt. If you contact us after 14 days, unfortunately we can’t offer you a refund.

To be eligible for a refund, the item must be unworn, unwashed and unaltered, and in a resalable condition with no make-up stains. It must be returned in the original packaging, with all product tags still attached, and we must receive your return within 28 days of your original receipt. Once we have received and inspected your return, if approved, your refund will be processed. Please allow up to 14 days for a refund to show on your statement.

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. We do not offer free returns therefore it is your responsibility to pay for the shipping costs for your return. We advise you to track your package when you return it to us as Dirty Unicorn will not be held responsible for any lost items in transit.

Returns Address

Faulty Items

We inspect all items before we package and dispatch them however, if you find your item is faulty, please send us a picture with your order number and details and we will arrange a collection and a replacement for you.